ECX Refund Policy

At ECX, we believe in fair and transparent service. This Refund Policy explains when users may request a refund for in-app purchases or other transactions made within our app. By using ECX, you agree to the terms below.

1. In-App Purchases

• Finality of Purchases: All in-app purchases on ECX are final and non-refundable. Once a transaction is completed, it cannot be reversed, except in specific cases described below.

• Exceptions: Refunds may be granted only under exceptional circumstances:

  • Unauthorized Transactions: If you believe a purchase was made without your permission, you must contact us within 1 day of the transaction.

  • Technical Issues: If a purchased item was not delivered due to a verified technical error on our side, we may provide either a refund or a replacement.

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2. Violations & Refunds

• Users who are disqualified from ECX for breaking the rules—such as cheating, hacking, or abusive behavior—will not be eligible for refunds.

• This includes in-app purchases, service fees, or any other payments made on ECX.

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3. How to Request a Refund

If you believe you qualify for a refund, please contact our support team at ecxvvash@gmail.com and include the following details:

• Your account information (username, email, etc.)

• Date and time of the transaction

• Reason for the refund request

• Supporting evidence (e.g., screenshots, transaction ID)

All refund requests will be carefully reviewed. We reserve the right to approve or deny requests based on the situation.

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4. Refund Timeline

If your refund request is approved:

• Refunds will be processed within 7–10 business days.

• The amount will be returned to the original payment method used at the time of purchase.

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5. Contact Us

If you have questions about this Refund Policy, please reach out to us at:

📧 ecxvvash@gmail.com